Last updated: 5 October 2026
BCS TECHNOLOGY, the brand of BORSE CONSULTANCY SERVICES PRIVATE LIMITED (“Company”, “we”, “our” or “us”), provides business technology services, including network infrastructure, network security, wireless and surveillance solutions, assessments, managed support and selected software and business technology services. This Refund Policy explains how refund and cancellation requests are handled.
Refund and cancellation requests are handled according to the service, proposal or order terms agreed for the relevant transaction. Where those terms differ from this policy, the agreed terms apply.
1. General Refund Policy
Due to the nature of our services, refunds are generally not provided once a project has been initiated, services have been rendered, or work has started. We may, however, consider refund requests in the exceptional circumstances described below.
2. Eligibility for Refunds
A refund may be considered in the following cases:
- Service not delivered: we fail to provide the agreed service within the agreed timeframe for reasons within our control.
- Duplicate payment: you are charged twice for the same service; the duplicate amount will be refunded.
- Technical errors: an error caused by our team makes the service unusable and we are unable to fix it within a reasonable timeframe.
3. Non-Refundable Conditions
Refunds will not be provided in the following cases:
- Change of mind: the client decides not to proceed after the project has been initiated.
- Service already delivered: the work has been completed, tested and delivered as per the agreed scope.
- Delayed client response: a delay in completing the service is due to the client not providing necessary information, approvals, access or resources.
- Third-party issues: delays or failures are caused by third-party products, hosting providers or other external dependencies outside our control.
4. Refund Process
- Refund requests must be sent in writing by email to info@bcstech.in, with relevant details such as the transaction ID, invoice number and the reason for the request.
- We will review the request within 7-10 business days and let you know whether it is approved or rejected.
- If a refund is approved, it will be processed to the original payment method within 10-15 business days.
5. Cancellation
- Before work begins: if a service is cancelled before work starts, a partial refund may be provided after deducting administrative and processing costs.
- During project execution: a cancellation while a project is in progress may be subject to a partial refund, depending on the work completed up to that point.
- After completion: once a project has been completed and delivered, cancellations are not accepted.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Changes will be posted on this page. Please also see our Terms & Conditions and Privacy Policy.
7. Contact Us
For any refund or cancellation enquiries, please contact us:
BCS TECHNOLOGY (BORSE CONSULTANCY SERVICES PRIVATE LIMITED)
Address: Plot No. 6, Gut No. 5, Wadadgaon, Maharashtra 431001
Email: info@bcstech.in
Phone: +91 96230 23655
Website: https://bcstech.in/