BCS TECHNOLOGY
AMC & Managed Support for Business IT Infrastructure
BCS TECHNOLOGY provides ongoing maintenance and technical support for business network and IT infrastructure, helping organizations manage operational requirements and address infrastructure-related issues.
An Annual Maintenance Contract (AMC) or managed support arrangement can cover infrastructure assistance, issue review, maintenance coordination, periodic checks, technical guidance and documentation, according to the agreed service scope and business requirements.
What We Provide
AMC & Managed Support Services
Network & IT Infrastructure Support
Ongoing technical support for business network and IT infrastructure, handled according to the agreed scope and operational requirements.
Maintenance & Issue Coordination
Maintenance support and coordination of infrastructure issues, so that problems are reviewed and handled within the agreed scope.
Periodic Infrastructure Review
Periodic reviews of the network and IT infrastructure to note its condition and identify practical areas for improvement.
Technical Guidance & Documentation
Technical guidance for infrastructure decisions, with notes and documentation of the support and maintenance work carried out.
How We Work
Our AMC & Managed Support Approach
1. Support Scope & Environment Understanding
Understand the business, the existing network and IT infrastructure, and agree the scope of the maintenance and support to be covered.
2. Infrastructure Health & Issue Review
Review the condition of the infrastructure and any known or recurring issues, to understand where support is most needed.
3. Maintenance & Support Planning
Plan the maintenance and support work to suit the agreed scope, the infrastructure in use and the operational needs of the business.
4. Technical Assistance & Issue Coordination
Provide technical assistance and coordinate the review and handling of infrastructure issues that arise within the agreed scope.
5. Periodic Review & Improvement
Review the infrastructure and the support provided at regular intervals, and suggest practical improvements where appropriate.
6. Ongoing Support & Documentation
Continue to support the infrastructure as agreed, and keep relevant notes and documentation of the work carried out.
Get in Touch
Need Ongoing Support for Your IT Infrastructure?
Tell us about your network infrastructure, IT infrastructure maintenance and ongoing support requirements, and the BCS TECHNOLOGY team will discuss the next step with you.